FAQs
FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please contact us our team(24/7).
Q. Where do you ship from?
A. We have three different fulfillment warehouse in the United States, UK, and China. After your order is complete, it takes us 2-4 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products. Shipping is also based on your location; please expect 4-25 days after order processing to receive your package depending on your location and shipping option. Australia and New Zealand located customer get delivery expected in 9-13 days. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 4-25 days for all orders to arrive. Australia and New Zealand located customer get delivery expected in 9-13 days. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-4 business days. when you don't received tracking number than contact us.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on all items.
Q. Where is you company located?
A. Supply warehouses in USA, UK & China (High Quality Vendor).
Q. Which currency will I be charged in?
A. We processes all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@cartozy.com.au
Q. How can I pay?
A. We accept Card and Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. Where do you ship from?
A. We have three different fulfillment warehouse in the United States, UK, and China. After your order is complete, it takes us 2-4 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products. Shipping is also based on your location; please expect 4-25 days after order processing to receive your package depending on your location and shipping option. Australia and New Zealand located customer get delivery expected in 9-13 days. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 4-25 days for all orders to arrive. Australia and New Zealand located customer get delivery expected in 9-13 days. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-4 business days. when you don't received tracking number than contact us.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on all items.
Q. Where is you company located?
A. Supply warehouses in USA, UK & China (High Quality Vendor).
Main Office: California
Q. Which currency will I be charged in?
A. We processes all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@cartozy.com.au
Q. How can I pay?
A. We accept Card and Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.